Signiant app acting like i dont have it downloaded

The file picker can occasionally end up behind other windows. If clicking on Add File or Download has no effect, but the Signiant icon does not indicate that the page is having issues, look for the file picker behind other open windows. Alternatively, click Alt-Tab to toggle through the open applications and look for the one titled FileSelectDialog.

Open your browser console and look for messages that typically appear: Set up App communication - This message is a section heading that can be expanded to show details of the connection attempts and errors. The Signiant App tries to connect using four ports and only keeps the first port that responds.

The other three ports log a failed WebSocket connection error. Newer versions can communicate via WebSockets. Check for Signiant App in installation directory If the application is correctly installed, its components will appear in the installation directory. If the installation folder and its contents are not displayed, indicating that the installation has failed, reinstall the Signiant App. Note : See your browser documentation for the location of cookies.

Uninstalling and Reinstalling the Signiant App If you determine that the Signiant App is not successfully installed on the end user's machine, uninstall and reinstall the application using the latest version of the Signiant App. To uninstall and reinstall the Signiant App: Close all browser pages and applications that use the Signiant App e.

In the Control Panel, locate the list of applications. Select Signiant App from the list and click Uninstall. Note : If there are multiple versions the application installed, select and uninstall each one. Download and install the latest version of the Signiant App. The browser holds these settings in memory while running and will overwrite any changes to this file with the values in memory.

Make a copy of the file. This allows you to quickly revert to the unmodified version. Open the Preferences file in a text editor. Delete "sigclient":false, and save the file. When next prompted to launch the Signiant App, select Launch Application. Once you determine whether the protocol handler is the likely source of the problem, revert to the original browser setting so that confirmation of Signiant App launch is no longer required.

By Katie McKay Learn more. By Mike Nash Learn more. By Ian Hamilton Learn more. July 21, : Version 1. June 15, : Version 1. This version also includes bug fixes and improves user interface notifications.

April 20, : Version 1. March 5, : Version 1. February 19, : Version 1. January 18, : Version 1. This update also includes bug fixes for new Signiant App installs and Microsoft Azure cloud storage.

Troubleshooting Signiant App Installation You can identify possible problems with the installation of the Signiant App using three methods: Check for the Signiant App in the Applications folder If the application is correctly installed, Signiant App will appear in the Applications folder. Check for messages that indicate installation If the Signiant App is correctly installed the browser console displays messages confirming a connection to the Signiant App.

Look for messages that typically appear in the browser console: Set up App communication - This message is a section heading that can be expanded to show details of the connection attempts and errors. The Signiant App tries to connect using four ports and only keeps the first port that responds. The other three ports log a failed WebSocket connection error.

Newer versions can use a more robust local communication method, via WebSockets. Note : See your browser documentation for the location of cookies. Uninstalling and Reinstalling the Signiant App If you determine that the Signiant App is not successfully installed, uninstall and reinstall the application using the latest version of the Signiant App.

To uninstall and reinstall the Signiant App: Close all browser pages and applications that use the Signiant App. Click the Signiant App icon and click Quit. In Finder , navigate to Applications. Select Signiant App , drag it into the Trash and empty your Trash to make sure that the app is completely gone. In the Activity Monitor , verify that all Signiant App processes are stopped.

The browser holds these settings in memory while running and will overwrite any changes to this file with the values in memory. In Finder, navigate to the Preferences file. Make a copy of the file. This allows you to quickly revert to the unmodified version.

Open the Preferences file in a text editor. Locate and delete "sigclient":false, and save the file. Restart Chrome. When next prompted to launch the Signiant App, select Launch Application. Once you determine whether the protocol handler is the likely source of the problem, revert the browser setting to no longer require confirmation of Signiant App launch. Click Applications and select sigclient as the content type.